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Questions about IC Markets (SC)

IC Markets (SC) is a world leading Forex CFD Provider located in Australia. The company was founded in 2007 with the vision of providing fair and transparent forex trading to active traders. IC Markets (SC) is dedicated to bring retail investors and traders in Australia and abroad solutions previously only available to professionals and large global investment banks. For additional information about IC Markets (SC) please visit the About Us page..
IC Markets (SC) is a privately owned Australian based company with headquarters in Sydney. IC Markets (SC) management team is comprised of individuals with over 20 years experience in derivatives  products. IC Markets (SC) founders were instrumental in the success of Australia’s largest CFD and Forex provider.
IC Markets (SC) is regulated by the Australian Securities and Investment Commission (ASIC) and The Seychelles Financial Services Authority (FSA) meeting strict capital requirements.
IC Markets (SC) holds client money in Segregated Client Trust Accounts at Westpac Banking Corporation and National Australia Bank (NAB). Both banks are AA rated Australian banks.

Questions about Trading with IC Markets (SC)

IC Markets (SC) has two MetaTrader 4 account types, a standard account and our market leader, The Raw Spread account. IC Markets (SC) does not charge a commission on standard accounts but instead marks up the spread by 1 pip above the Pricing rate received from our prices providers. IC Markets (SC) Raw Spread account shows the raw inter-bank spread received from our prices providers, on this account we commission of $7 per standard lot round turn.
IC Markets (SC) allows clients to open an account with as little as USD $200 or currency equivalent.
IC Markets (SC) offer flexible leverage options ranging from 1:1 to 1:500. You can change the leverage on your trading account via your Client Area.
IC Markets (SC) allows you to open multiple trading accounts. You can open an additional account via your Client Area.
The opening and closing times of IC Markets (SC) prices are:
Opening time: 00:01 MetaTrader 4 Server Time (Monday)
Closing time: 23:57 MetaTrader 4 Server Time (Friday)

Please note the times of certain instruments may vary, all trading times can be found in our product specifications.
IC Markets (SC) rollover occurs at 00:00 MetaTrader 4 Server Time.
To align the daily chart candles with New York close (5pm ET) IC Markets (SC) server time and charts are GMT + 2 or GMT + 3 when daylight savings is in effect.
The table below outlines the dates on which the server time is changed to reflect daylight savings each year.

Year DST Commencement Date DST Ending Date
2018 11th March 4th November
2019 10th March 3rd November

Daylight saving time begins at 2 am on the second Sunday in March and ends at 2 am on the first Sunday in November.
The trading hours for Gold and Silver (XAUUSD and XAGUSD) are:

• Opening time: 01:00 MetaTrader 4 Server Time
• Closing time: 23:57 MetaTrader 4 Server Time
IC Markets (SC) offers extensive on-line education, in addition we regularly conduct educational webinars on a variety of topics. Webinar dates and times are published on our website.
IC Markets (SC) offers over 65 currency pairs, including cryptocurrencies.
IC Markets (SC) also offers CFDs in precious metals, commodities, indicies, futures, shares and bonds
IC Markets (SC) offers clients several ways of depositing funds, including but not limited to:

  • Bank / Wire Transfer
  • Credit Card
  • Skrill
  • Webmoney
  • (Neteller

Our funding page provides further information about each method that we offer.
Online deposit methods such as cards, Paypal, Neteller and Skrill will appear instantly in your trading account.

Domestic wire transfers and Bpay normally take one to two business days. For international bank transfers, please allow up to three to five working days.
Please submit your withdrawal request via your Client Area. All withdrawals received before 12:00 Midday AEST / AEDT will be processed the same business day. Our full withdrawal policy can be found in our Withdrawals Page
Opening an account is simple. Click on the Open a Live Account link and complete your application form.

Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.
Under the Australian Anti-Money Laundering and Counter Terrorism Financing Act 2006 IC Markets (SC) is required to verify your identity client before opening they open a trading account.

Identification must be provided in the form of photo ID and proof of address to verify your identity.

Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
* Please note IC Markets (SC) does not accept account applications from any persons under the age of 18

Proof of Address
• Must not be older than 3 months
• Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.
No, IC Markets does not pay interest on account balances.
IC Markets (SC) does not accept US clients. US CTFC regulation prevents US clients from trading with brokers outside the US. IC Markets (SC) complies with International regulations.
Yes, we fully allow both hedging and scalping strategies. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.
IC Markets (SC) is not able to open new positions over the phone, however in the case you are not able to close out positions please call our support team on +61 (0)2 8014 4280 and we will be able to take a verbal instruction from you.
No you will not be charged any account inactivity fees.
While demo accounts and live accounts provide similar trading experiences, the demo accounts are used predominantly for practice purposes only, and are not a guarantee of the same trading results as a live account.
Forex or the 'Foreign Exchange market', is the largest financial market in the world, with a daily average turnover of approximately US$3 trillion. Forex trading is the simultaneous buying of one currency and selling of another. The price of currencies is floating and dependent on supply and demand. Foreign Exchange is always traded in pairs, for example EUR/USD or AUD/USD.

Questions about the Forex Market

Making money trading forex involves buying lower and selling higher or selling higher and buying back lower, using leverage means that you are able to deposit a smaller amount of money to achieve the same buying power as you would have if your bought and sold the currencies outright.

In this example Mary deposits $5,000 into her forex trading account and nominates the leverage on her account to be 1:100. As a result of leverage Marys buying power on her $5,000 deposit becomes $500,000. Mary decides to BUY 0.1 lots of the AUD/USD par at a price of 0.99802, 3 days later the price of the AUD/USD is 1.04069 and Mary decides to close her position. Marys profit is calculated as (1.04069 – 0.99802) 426 pips. As Mary opened a position of 0.1 lots Mary made a profit of $426 or $1 per pip.

Of course should the AUD/USD moved against Mary below the opening price of her trade to a level of 0.97802 Mary would have incurred a loss on the trade of (0.99802 – 0.95542) 426 pips. As Marys positions size was 0.1 lots Mary would have incurred a loss of $426 or $1 per pip.
Forex is said to be one of the fairest and most transparent markets on earth this is mainly because of the large amount of market participants and sheer size and number of transactions. There is not one single country or bank that can completely control the direction of a currency.
There is no one central location of the Forex Market, unlike the stock and futures markets Forex is not traded on an exchange but it is traded on an Over-the-Counter (OTC) basis with no central exchange between Banks, Governments, hedge funds and private investors. The forex market is open 24 hours a day 5 day per week.
The main participants in the Forex Market are Central Banks, Commercial Banks and Investment Banks, however in recent years since the advent of the internet accessibility to the Forex Markets has increased which has resulted in an increase in the number of participants. These day’s participants also include large multinational corporations, money manager, registered dealers, money brokers and private investors.
The Forex Market is a 24 hour market, Forex trading commences in Wellington, New Zealand and moves around the globe as business days begin in each financial centre. The major global financial centres where most forex trading takes place are Tokyo, London and New York. The forex market opens on Sunday at 10:00pm (GMT) and closes on Friday at 10:00pm (GMT).
The most liquid currency pairs are those from countries with politically stable governments and well respected central banks. The most popular currency pairs those that are paired with the US Dollar these are nicknamed the ‘majors’ and account for around 85% of transactions. The most commonly traded pairs are the EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF and USD/CAD.
There are a variety of fundamental and technical aspects that can cause an exchange rate to move. The most notable influences include interest rates, inflation and political stability. Sometimes governments will buy or sell a currency in an effort to influence its value with the view of having a broader effect on the country’s economy. This is known as Central Bank intervention and can have a significant impact on the value of a currency. Given the size and diversity of participants there is not one single factor that can influence the forex market for any significant length of time.
There are a variety of risk management strategies that forex traders can use. The most common form of risk management is the use of stop loss and limit orders. Stop loss orders can be set within the MetaTrader 4 platform and are often used force the closure of a position at a predetermined price in order to limit any potential loss. Limit order work in much the same way as Stop loss orders however they allow a restriction to be placed on the maximum price paid.
Forex Traders use a variety of trading strategies based on technical and fundamental analysis. These days technical trading is becoming increasingly popular traders are using a variety of technical indicators such as trend lines, support and resistance levels and numerous other methods to identify short to medium term trading opportunities. Some traders choose to use fundamental analysis which revolves around interpreting economic information including news, government reports and sometimes even rumour. Often it is however elements outside of technical and fundamental analysis that have the most dramatic effect on currency prices, this includes events such as Central Bank intervention, interest rate changes, political change or even war.
No, trading forex has never been cheaper and more accessible. Traders can now trade on institutional grade pricing with a deposit of as little as $200 and leverage of up to 500:1. It is however important to remember that although trading on leverage can maximise profits it can also amplify losses.
If you cannot see all the instruments in the market watch window, simply right click your mouse in the market watch area and select ‘show all’.

Understanding MetaTrader 4 problems

‘Trade Context is Busy’ is a common MetaTrader 4 error, the error occurs because MetaTrader 4 cannot process multiple requests at the same time, to fix this error simply close and open your MetaTrader 4 trading platform again. Please read our MetaTrader 4 error code guide for which outlines common MetaTrader 4 error messages.
The chart time on MetaTrader 4 and MetaTrader 5 pltaforms reflects server time, which cannot be changed. For cTrader platform however, you may set the time as per your local timezone.
Current swap rates can be found on our Blog Swap Rates page. Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.
If you hold open a position over Wednesday night the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the roll-over period on Wednesday night to account for the settlement of trades over the weekend where no swap rates are charged due to the market being closed.
Demo accounts will expire after 30 days of inactivity. If the demo account is still active, check that you are using the correct account number, password and server which can be found in the email you receive when you first open the account. Alternatively, you may check your platform credentials using secure client area.
The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.
In order for Expert Advisors to function on MetaTrader 4 you must click on the expert advisors button in your trade terminal to enable this feature.
In forex the spread is the difference between the BID and the ASK price. In order to ‘go long’ you would submit a BUY order and trade on the ASK price, if you intent to ‘go short’ you would submit a SELL order and trade on the BID price.

Questions about Trading Forex Online

IC Markets (SC) has two MetaTrader 4 account types, a standard account and our market leader, The Raw Spread account. IC Markets (SC) does not charge a commission on standard accounts but instead marks up the spread by 1 pip above the Pricing rate received from our prices providers. IC Markets (SC) Raw Spread account shows the raw inter-bank spread received from our prices providers, on this account we commission of $7 per standard lot round turn.
IC Markets (SC) supports the trading of Micro lots. A micro lot in MetaTrader 4 is represented as 0.01 which is equivalent to 1000 units of the base currency.
Trading over the internet on the world’s most popular trading platform MetaTrader 4 is easy. Once you have downloaded and installed the trading platform simply login and double click on an instrument in the market watch screen. In the order ticket that appears enter your desired trading volume then click on ‘buy market’ or ‘sell market’ a market execution order will then be processed. The MetaTrader 4 platform will automatically fill your order providing there are sufficient funds in your trading account. Your open position will appear in the trading terminal and the profit / loss and margin will be calculated in real time according to price movement.
Margin is the amount of money required in your account in order to open a position. Margin is calculated based on the current price of the base currency against USD, the size (volume) of the position and the leverage applied to your trading account. If you do not have sufficient free equity available you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

Margin is calculated using the following formula:

Margin required = (current market price x Volume) / Account leverage

In practice this would be calculated as follows:
If open a position of 0.1 (10000) in EUR/USD at the current market price of 1.35645 and your account has a leverage of 1:400 you would calculated the margin required as follows:
(1.35645 x 10000) / 400 = $33.91

In this example the margin on this position would be $33.91, therefore in order to open a positions of this size you would require at least $33.91 in free margin in your trading account.
MetaTrader 4 allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.
MetaTrader 4 allows trailing stop orders to be set from within the trade terminal.
If you have no free margin your positions will be stopped out, in certain circumstances your account balance can become negative should the loss on the positions stopped out exceed your account balance.
IC Markets (SC) margin call level is 100% this means that you will receive a margin call when your Equity is 100% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).
IC Markets (SC) margin stop out level is 50% this means that if your Free Margin falls below 50% then your positions will be automatically closed. MetaTrader 4 will automatically close in order of the largest loosing position to the smallest.

The margin stop out level is calculated using the following formula.
Margin level = equity / used margin x 100%
= margin level %

Worked example
The margin on a $10,000 USD (equity) trading account with 1 standard lot open position on USD/JPY and 100 times leverage would be calculated as follows:
= 10,000 / 1,000 x 100%
= 1000% margin level
If the position moves against you and your equity fell to $5,000 the calculation would be:

= 5,000 / 1,000 x 100%
= 500% margin level

If the position moved against you even further and the equity fell to $499 the position would be stopped out as the margin level would have fallen below 100%.
= 499 / 1,000 x 100%
= 49.9% margin level
The Smart Stop Out logic in cTrader has been designed to provide maximum protection to trader’s accounts. This logic will replace cTrader’s Fair Stop Out logic because it provides significant benefits for users by using a much more advanced algorithm.

If Margin Level, falls below Smart Stop Out Level then positions will start being closed partially until Margin Level reaches above Smart Stop Out. The logic of Smart Stop Out will only close what is absolutely necessary from the largest position in order to safely restore Margin Level and protect the position itself, the position entry point and the trading account for as long as possible.

Read more information here: http://www.icmarkets.com/ctrader-smart-stop-out/
The deal confirmation screen displays a summary of the order that you have placed including the order number, quantity (volume) and price the order was filled at. The date and time the order was placed is displayed in the trade window.
You can generate account statements from within the trading terminal by selecting the history tab. Right clicking within the history area will open a new tab from here you will be able to select the time period of the statement that you wish to generate. Right clicking again with provide you with the option to save the report to disk or in HTML format for viewing in a web browser.
MetaTrader 4 has a real time position keeping feature where you are able to see your account balance, Equity, Margin and Free Margin in real time in addition to the profit or loss on any open positions. This information can be found within the trade tab inside the terminal section of the platform. Your account history can be found under the history tab in the same area.
If you are a new client, please click here Open a New Demo Account . If you are an existing client of IC Markets (SC), you can open an additional demo account from within your Client Area.
Demo accounts will only expire after 30 days of inactivity.
A ‘long’ position is much the same as entering into a BUY transaction, conversely a ‘short’ position is much the same as entering into a SELL transaction.
By way of example if you BUY 1 standard lot or 100,000 units of EUR against USD you are entering into a ‘long’ position. If on the other hand you sell 1 standard lot of 100,000 units of AUD against USD you are entering into a ‘short’ position.
There are no limits to the number of trades that you must place each month.
There is a limit of 200 orders, open or pending, on your account at any one time. Once you reach 200 orders you will not be able to place any more trades.
IC Markets (SC) does not offer any deposit bonuses.
Both our MetaTrader 4 and cTrader platforms are set to automatically close your positions when your margin requirement reaches 100% (stop out level). This process is automated and is not a guarantee that your account will not enter into a negative equity situation. We recommend that you always maintain a balance in your account over and about your required margin. If the stop level is reached a market order is triggered to close your open positions at the next available price in the market.

Events such as markets gapping over the weekend or on major holidays where liquidity is thin can increase the chance of your positions being stopped out and a negative equity situation occurring We advise that you use stop loss orders to limit your risk and you monitor the margin level in your account regularly. You will be responsible for any negative balance in your trading account.
You can keep your positions open for an indefinite period of time.
Yes, you may login to multiple accounts on one platform using the MT4 Multi Terminal You may also install several instances of the MT4 platform for each login.
Yes, it is possible to log into your MetaTrader 4 account with the same username and password at the same time on separate computers.
Yes, you are able to use the MetaTrader 4 trading platform on an Apple Mac, however you must install parallel operating systems.

The following link provides some useful information regarding this:
http://alansforexblog.com/2008/03/06/running-metatrader-4-mt4-on-mac-os-x/
Slippage is an inherent part of financial markets. Whether you are trading Stocks, Futures, Commodities or Forex you will be subject to slippage. When you place a market order you are requesting your order to be filled at the current markets prices however if the market has moved between the time you place your order and the time it has been filled your order may be filled at a different price. Slippage can increase when markets become volatile such as over new releases, you should keep this in mind when trading outside of normal market conditions.

Stop Loss orders when triggered enter the market as market orders, therefore their is no guarantee that your order will be filled at the price you place your stop loss.
The charts on MetaTrader 4 reflect the 'Bid' price only, the 'Ask' price is not shown on the charts. You can however draw an 'Ask' line on the charts by clicking on the chart and selecting 'show ask line', this will result in an estimation of the 'Ask' price which is based entirely on the spread. You should bear this in mind when conducting any historical analysis using the charts available in MetaTrader 4.
IC Markets (SC) MT4 and cTrader trade servers are located in the NY4 and LD5 IBX Equinix Data Centres in New York and London, providing clients with the fastest possible execution speeds. Equinix data centres are known globally for their secure and reliable infrastructure.
The latency from your computer to IC Markets (SC) trade servers can be tested by conducting a ping test.

The instructions below explain how a ping test can be conducted
Step 1 : On your computer go to the start menu and type 'CMD' in the 'search programs and files' feild.
Step 2 : Type in the word 'ping' followed by a blank space and the IP address of the server you wish to ping.
Step 3 : The bottom line on the resulting output will show in milliseconds the minimum, maximum and average time it too to send and receive data from your computer to the server.
CFDs opening times reflect the market hours of the underlying instrument over which the CFD is based. Please refer to IC Markets (SC) CFD product specification sheet which details the opening hours of each CFD contract.

Questions about trading CFDs Online

IC Markets (SC) does not charge any additional fees or commission for CFD trading.
The margin rates of each CFD contract vary and are dependent on the CFD contract traded. Typically the margin rates will vary from 0.5 – 1%, please refer to IC Markets (SC) CFD product specification sheet for details relating to the margin requirement for each CFD contract.
CFDs do have minimum trade size. The minimum trade size is 1 CFD contract.
IC Markets (SC) CFD prices are calculated based on the price of underlying instrument with an adjustment made for fair value. Fair value is equal to the spot price after taking into account compound interest and dividends.
Account verification usually takes a few minutes to a couple of hours in some cases. If you haven't heard back from our account verification team yet on the current status of your account application via email, we suggest you to visit our live chat support or email us at accounts@icmarkets.com. Our team will be able to provide you an update soon.

Account Application

Yes, you can. As part of our Australian anti-money laundering requirements you are required to provide us with your identification. To ensure that your account application is approved please submit the documents as outlined below.

Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address (Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director
5. LEI registration number (a unique identifier for persons that are legal entities and were created for global identification purposes.)

The following are acceptable forms of photo identification:
- Valid Passport
- Valid Government ID such as a Drivers Licence or State ID
- Valid National Identity Card
The following are acceptable forms of proof of residence:
- Utility or Phone Bill or Bank Statement

All proof of residences must be current and not older than 90 days.

If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.
If you would like to request a swap free account, please send an email to support@icmarkets.com. Please ensure that the account you are requesting to be converted should not have any trading history. In such a case, you may create an additional trade account and request that to be changed to swap-free.
Unfortunately, as per our AML regulations,we do not accept P.O.Box details as a valid residential address.
Unfortunately, your account application might be refused should you fail to provide the requested or alternative form of documentation.
They are usually just a gimmick offered by some forex brokers as a way to lock in your profits. As a fully regulated Forex CFD provider we do believe that those are not best practices for our clients.
A document is only not accepted should it not meet the requirements. Our accounts department sends an update via email when a document is classified as not acceptable, and provides with clear instructions on the requirement that need to be met.
Account verifications normally take from a few minutes to a business day in some cases.
You can provide a bank statement or a secondary form of identification document showing your residential address.
You may find the key information about our entities and regulations here https://www.icmarkets.com/en/company/entities
While we welcome clients from all over the globe, governmental restrictions along with our company policies prohibit IC Markets from opening accounts originated from the following restricted and/or OFAC sanctioned countries: https://www.icmarkets.com/au/en/company/aml-policy
We allow clients to register under our ASIC and FSA regulations, however, there might be restrictions based on your country. You will be able to see the regulation applicable to your country on the registration page.
No, IC Markets does not pay interest on account balances.
IC Markets do offer joint accounts. To set up one, you and the person you'd like to share your joint account with will need to open an individual account each, if you do not have one already. You can create anindividual account here: https://www.icmarkets.com/en/open-trading-account/live
Once your individual accounts are open, please send us an email at support@icmarkets.com requesting to create a joint account for you and the other participant. Please note that both parties need to agree in order to proceed with the joint application.
Yes, we do offer corporate accounts. Opening a corporate account application is easy. Simply choose the account type as "Corporate" while registering yourself here: https://www.icmarkets.com/en/open-trading-account/live . To ensure that your account is approved please submit the documents as outlined below.


Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address
(Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director


The following are acceptable forms of photo identification:
Valid Passport
Valid Government ID such as a Drivers Licence or State ID
Valid National Identity Card


The following are acceptable forms of proof of residence:
Utility or Phone Bill or Bank Statement



All proof of residences must be current and not older than 90 days.

If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.
You can send us a request to change your residential address details at support@icmarkets.com including your latest residential address proof stating your name and new address information. The address document must not be older than 90 days.
We do not report or deduct any funds for taxes, however it is your own responsibility to declare any earnings to your own local tax authority.
For updating your account details such as correcting the account name, phone number, email addresss, please send us an email at support@icmarkets.com including a copy of your submitted photo identification document to confirm your identity in order to apply the changes.
You can upload your documents through your client area using the following link: https://secure.icmarkets.com/Document/Upload, or alernatively send them via email at accounts@icmarkets.com
We charge a Commission on our Raw Spread account because you get to trade with extremely low spreads
Accessing your secure client area is very easy. Simply follow the login instructions received via email upon your registration with us. You may also reset your secure client area password, if you have forgotten the password by clicking here: https://secure.icmarkets.com/Account/LogOn?ReturnUrl=%2f%3flang%3den&lang=en#forgot_pass_form

Client Area

All your trade account details can be found under the Account Details page using your client area.
You are able to create an additional demo account through your client area using the following link:
https://secure.icmarkets.com/OpenAccount/OpenDemoAccount
To create an additional live account, you may click here: https://secure.icmarkets.com/OpenAccount/OpenRealAccount
Yes, you can. Please click on Trasfer Funds option here: https://secure.icmarkets.com/Finance/TransferFunds using your client area.
No. We do not allow 3rd party transactions of any kind.
The withdrawals of your funds depends on the method you have used while depositing funds.


If you have funded your account by:
Deposit via Debit/Credit card - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Safecharge 3D-Secure card - Withdraw deposit fund back by SafeCharge
Deposit via 3D-Secure Verified by Visa / MasterCard Securecode - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Fasapay/Bank Transfer/Broker to Broker/Bitcoin - Withdraw by bankwire (20 AUD Bank fee)
Deposit via Neteller - Withdraw by Neteller (free of charge)
Deposit via Skrill - Withdraw by Skrill (free of charge)
Deposit via Paypal - Withdraw by Paypal (free of charge)
Deposit processing time depends on the preferred method of your choice. Here is the complete list of deposit methods we offer along with their respective processing times: https://www.icmarkets.com/au/en/trading-accounts/funding
If your withdrawal request is received before 01:00 GMT (12:00 AEST) it will be reviewed on the day of receipt. If your withdrawal request is received after this time it will be posted on the following business day. Once successfully completed from our end, the funds arrival time may vary depending upon the method used. Detailed information in this regard can be found here: https://www.icmarkets.com/au/en/trading-accounts/withdrawal
Yes, a number of our withdrawal methods have an instant processing time, once the withdrawal is successfully completed from our end. For more details, please visit our "How to Withdraw" page on the website here: https://www.icmarkets.com/au/en/trading-accounts/withdrawal
As the banking institutions in Australia are not operational during weekends, we do not process withdrawals out of Australian business hours.
There could be a number of reason for a withdrawal request to get declined. We suggest you to check your email for the specific reason that relates to your individual account and follow the instructions prescribed in the email. For any clarifications, feel free to contact our 24/7 live chat support or reply to the email directly at accounts@icmarkets.com
A failed deposit request could be a result of insufficient funds in the depositing source, incompatible card used, restrictions implied from your financial banking institution or incorrect details being used to fund the account. You may contact your bank for more information in this regard.
IC Markets has a strict policy to archive trade accounts that have been found inactive for over a certain amount of period. You may create an additional trade account using your secure client area or may reach us and our team may help you create one as per your requirements.
Unfortunately, not. You would need to reach our friendly support team to help process such requests.
You may chose to fund an existing and active trade account suing your client area to be able to create an additional trade account directly. Alternately, you may reach us our team to help with your request.
Islamic accounts cannot be opened from the Client Area due to specific settings. Pease send a request to support@icmarkets.com with the desired account specifications.
Please click: Forgot your username or password. The system will send you a temporary password to the email address you registered with us.
You can access the deposit and withdrawal transaction history using the "Transaction History" option availble under the "Finance" section of your secure client area.
To change the password for your live trading account:


1. Login to the secure client portal.
https://secure.icmarkets.com
2. Select "Profile" section - > click in Change Trading account password. Here is the link: https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true
If you forgot the password of your client area, please click Forgot your username or password
The system will send you a temporary password to the email address you registered with us. Please use the link provided in the email to login with your temporary password.
You may request to change your account's leverage using your secure client area. Here is the link: https://secure.icmarkets.com/Account/ChangeLeverage
If your card is expired, you may upload a replacement card to your profile using your secure client area. If the new card has the same number as the old card then we can proceed as normal. However if the new card has a different number to the old and expired card then you must provide a letter from the bank or a bank statement that indicates that the new card is a replacement card to the old card. Once that has been provided and approved you are free to withdraw to your new card. Please send the document to accounts@icmarkets.com
All the deposits are free of any charge from our end. You may however, need to speak to your banking institution to confirm whether there is any surcharge applicable from their end in utilising their services.
IC Markets does not charge any additional fees for withdrawals. For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. International Wire Transfer fees are approximately AUD 20 or currency equivalent, this fee is deducted from the amount of your withdrawal.
You should however be aware that you may incur fees on payments by some international banking institutions. IC Markets accepts no responsibility for any such bank fees.
No, internal transfers between your trade accounts are free of cost. You should however be aware of the conversion rate shown onscreen that is applicable for the amount transferred.
In order to delete a trade account, please contact our support team at support@icmarkets.com using your registered email address.
Should you not want to continue trading with us, you may express your interest to close your trade profile with us by emailing our support team at support@icmarkets.com. The request should come from your registered email address we have on records. It is important to note that, we do not charge any account keeping or maintenance fees, so you can always come back should you want to resume your trading in the future, where no profile closure is necessary.
If you wish to deposit via credit or debit card, for security reasons we’ll need a copy of the card. The card must be in your own name and not past it’s expiry date.
First login to your Secure Client Area and select Transfers – Deposit Funds and then ‘Fund Now by Credit Card’
Select Add New Credit/Debit card and then enter the requested details. Upload a copy of the card and then we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph.
Once the card is approved, you can make instant deposits anytime.
The funds arrival time may vary depending on the withdrawal method used. You may refer here for more details: https://www.icmarkets.com/au/en/trading-accounts/withdrawal
You can subscribe to Daily Market Forecast from Autochartist or Trading Central here: https://secure.icmarkets.com/Autochartist. Both are free of charge.
The MT4, MT5 and cTrader download link can be found in the secure client area here https://secure.icmarkets.com/Downloads
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